If your promo code won’t work or you get an error message, check whether the following applies to you:
1. You’ve already used the code.
Our promo codes can typically only be used once by each customer, so if you’ve used the code in the past you have already received a great deal! It won’t work again for you.
2. The items aren’t eligible.
Check the terms and conditions of the coupon code, not all coupon codes work for every product. Make sure the items in your shopping cart aren't excluded from the promotional terms of that coupon code.
3. The code has been entered incorrectly.
Whoops! Check if any typos exist. Include upper and lower case. make sure you replicate the coupon code exactly.
4. The code has expired.
Check the expiry date of the coupon code promotion, each coupon code will have it's own promotional Terms and Conditions. Some may have a limited time period or expire after a set date, others may be linked to a quantity of available stock.
If you have checked all of the above and are still having issues with the code, we'll need to see a screenshot of your shopping cart that shows the promo code and all items in your cart.
Please contact us to report the website issue, and attach the screenshot to your inquiry.